Refund policy
Return & Refund Policy – Vedanaa Life
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, unopened, and in its original packaging
- Return request must be raised within 7 days of delivery
- Only items purchased from our official store are eligible
- Due to safety and hygiene reasons, opened or used health supplements cannot be returned, unless the product is damaged or incorrect
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2. Damaged, Defective, or Wrong Product
If you receive:
- A damaged or leaked product
- An incorrect item
- A defective package
We will provide a free replacement at no additional cost
📌 You must share photo/video proof within 48 hours of delivery
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3. Return Charges
- A ₹100 return handling fee will be deducted from the refund amount for normal returns
- No charges will be applied in case of damaged, defective, or wrong product
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4. Refund Process
- Refunds are issued only for approved return requests
- Once the returned item is received and inspected:
- Refund will be processed to your original payment method
- It may take 5–7 business days depending on your bank
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5. Non-Refundable Items
The following items are not eligible for return or refund:
- Opened or partially used products
- Products bought during sale or special discounts
- Items damaged due to misuse after delivery
- Free gifts or promotional items
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6. Exchange Policy
- Exchange is only available for damaged or wrong products
- We do not offer exchanges for reasons like taste preference or personal dislike
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7. Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not possible
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8. How to Request a Return or Refund
To initiate a request:
- Contact us at: [your email/contact]
- Share your order number and reason
- Attach photos/videos (if applicable)
Our team will respond within 24–48 hours
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9. Our Commitment
Vedanaa Life is committed to delivering safe, effective, and high-quality products.
Your trust matters to us, and we strive to provide a smooth and reliable experience.
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📌 We reserve the right to approve or reject any return request based on the above conditions.
For any support, contact us:
Email: vedanaalife.store@gmail.com
Phone: +91 84699 00609